How it works · Connect

Never miss a customer again.

Calls, chats and texts land in one inbox. With Pro, Viva answers in your voice, day or night, while the lead is still warm.

Text message · 9:14 PM PTExample
Hi, do you have anything Saturday morning for two haircuts?
Hi! Yes, we have 10:00 and 11:30 AM PT on Saturday. Want me to book one for you?Viva, in your voice
10 works!
You're booked for Saturday at 10:00 AM PT. See you then!Viva: booked, and saved to your contacts
CallsChatTexts
What Viva does

Every message answered while it's still warm.

One inbox

Phone, website chat and texts in one place, so nothing slips through the cracks.

Answers in your voice

With Pro, Viva learns your hours, services and prices, so every reply sounds like you. Day or night. Pro includes 30 minutes of AI phone answering a month; extra minutes, and calls on Basic, are 2 credits a minute.

Saves every lead

Each conversation is saved with the customer's details, so you can book them.

Set up

Live in three steps.

Connect your channels

Add the chat to your website, forward your calls to keep your number, and turn on texting.

Teach it your business

Viva reads your website and learns your hours, services and prices.

Watch the inbox fill

Every conversation is saved with the customer's details, ready to book.

Features

Every Connect feature.

What you get, how it works, and what it costs. See all features, Basic vs Pro and what Viva works with.

One inbox

Website chat, calls, texts and forwarded email in one place.

  1. Add the chat to your website
  2. Forward your calls and email
  3. Reply from one screen

Works with Your website, phone and email

Included on every plan

AI chat answers

Answers website chat in your voice, day or night.

  1. Viva reads your website
  2. It learns your hours, services and prices
  3. It answers, and saves each lead

Works with Your website (one line of code)

Included in Pro; on Basic, 1 credit per 10 AI actions

AI phone answering

Answers calls, takes the details and books, and sends urgent calls to you.

  1. Get a Viva number, or forward yours
  2. Set your forwarding number for urgent calls
  3. Read the summary of every call

Works with Your existing number (by forwarding)

30 minutes a month included in Pro; then, and on Basic, 2 credits a minute

Two-way texting

Customers text you, and every reply stays in one thread.

  1. Turn on texting for your Viva number
  2. Texts land in your inbox
  3. Reply yourself, or let Viva answer

Works with Your Viva number

Included on every plan; AI replies are included in Pro, or 1 credit per 10 AI actions on Basic

Lead capture

Every conversation is saved with the customer’s details.

  1. A customer chats, calls or texts
  2. Viva saves their name, number and what they want
  3. They appear in your pipeline

Works with Your pipeline and customer list

Included on every plan

Chat forms and Ask page

Ask a form inside chat, or give customers a page to ask questions.

  1. Build a form, or turn on your Ask page
  2. Share it or add it to chat
  3. Answers land in your inbox

Works with Your website and chat

Included on every plan; AI answers are included in Pro, or 1 credit per 10 AI actions on Basic

Stop losing customers to voicemail.