New things your AI Marketer and AI Receptionist can do, with the date each one shipped, and the latest from our blog.
The first time you run Check Visibility you pick the AI assistants your customers use — ChatGPT and Google Gemini to start, Perplexity and Claude if you want them — and we remember it. Each question library keeps its last results, so switching libraries shows saved answers instead of running them again.
Competitors has its own page under Reputation. Group rivals by the market you compete in, up to five per category, and run a competitive review (5 credits a category) to see you and each of them on ChatGPT, Google SEO and reputation. Suggestions now name real competing businesses, each with a one-line reason, instead of search-result pages. Reviewed competitors also appear in your shared report under "How you compare".
Reputation now starts by naming your type of business — local, B2B or B2C — for you to confirm. A local business is read on Google; a B2B business on G2, Capterra and Trustpilot; a consumer business on the App Store, Google Play and Trustpilot. Once we have that reading, it counts toward your overall score.
Press Download on the Discovery Overview to get one zip with what your website is missing: business details for search engines, an FAQ page, short answer pages for the questions AI assistants answer without naming you, and llms.txt, robots.txt and sitemap files if you lack them. A README lists the steps in order. The free audit offers the same kit after you enter your email.
A lead from a booking, form, chat or quote — or one you add — is enriched on its own within about 15 minutes: the company's email, phone, website and socials, and the person's LinkedIn. It costs 3 credits only when something is found, up to 50 leads a month, and you can turn it off in Settings → CRM Fields. When it finds a different value from what you have, the lead's Activity offers "Use this" instead of changing it. Enrich contact is also in the lead drawer now, and a campaign reaches a lead with no email of its own at their business's address, once per address.
Your booking page's questions are now yours to edit: rename "Notes" to "Reason for the meeting", make a question required, or add your own — a dropdown, multiple choice, a yes/no. Name and email are always asked. Edit them from Settings → Booking → Edit questions. Answers show on the appointment, in your booking email, on the lead and in Form responses, and the people a customer invites now get the calendar invite.
A service can now ask its own booking questions: open it under Services, choose "Questions just for this service" and edit them — they start as a copy of your default ones. Your embedded booking widget asks the same questions as your booking page now, and sends anyone booking a service you take payment for online to your booking page to pay.
Other apps can now add leads to Viva: point a form builder, an ad platform or a Zap at your webhook address and new people land in your Pipeline, starting your flows. Your flows can also send someone to another app with a "Call webhook" step, such as adding them to a Google Sheet through Zapier. Find it in Settings › AI assistants › Webhooks.
Mark any flow as one your assistant can run (Flow Studio, "Your assistant can run this"), then ask Claude or ChatGPT to run it for the customers or leads you name. In Settings › AI assistants you can now see how many credits each connected assistant and API key spent this month, and set a monthly limit for each one.
Ask your AI assistant how many credits you have and what used them, with refunds shown alongside. It can also tell you what happened to each email a campaign or outreach sent: delivered, opened, clicked, replied or bounced. Opens and clicks from real people are counted separately from mail scanners.
Your AI assistant can now do more than read. It can add leads, move them through your Pipeline (marking one won makes them a customer, just as in Viva), add notes, create and complete tasks, and tag customers, one at a time or in bulk after showing you how many it would change. Anything it changes can be undone by asking. It can also draft new flows, change them and pause them. Switching a flow on, resuming a drip or approving your week's calendar sends email, so those need the separate permission for things that email people.
Ask your AI assistant to add a customer, such as a walk-in or a client you had before Viva, and they go straight to Customers without passing through your Pipeline. If someone with that email or phone is already there, it tells you instead of adding them twice. Adding a customer emails no one.
Ask your AI assistant to correct a phone number, a company name, a deal's value or anything else on a lead or customer, and it changes just those fields and tells you what they were before. It can also add a dated note to a customer, the way it already could to a lead.
Ask your AI assistant to put a customer or lead into a flow that starts on a tag, or to take someone out of a flow, drip campaigns included, without pausing it for everyone else. Adding someone can email them, so it needs the permission for things that email people; taking someone out never does.
Paste a list into your AI assistant and it adds up to 50 people at once, as leads or as customers, skipping anyone already there. Tell it about a call, meeting or text you had outside Viva and it goes on that person's record. It can also reschedule, rename or delete your tasks.
Ask your AI assistant to resync your website, add a new site, or change what your chatbot says and how it looks: its greeting, tone, instructions, answer length, quick replies, name and colors. Changes are live right away, and any settings change can be undone by asking. Turning the chatbot on or off stays in Settings.
New features now come to you. Your dashboard shows a New in Viva card with anything you haven't seen yet, your assistant mentions it when you open it (or tap What's new), and ChatGPT or Claude hear about it when they connect.
New flow no longer opens an empty page. Describe what you want in a sentence, or start from a ready-made workflow: follow up after a booking, win back a past customer, nurture a new lead, or welcome someone you tag. It starts as a draft with its emails ready to edit, and nothing is sent until you turn it on.
Your assistant can now tell you what each flow does and whether it's working, pause or resume a flow or a drip campaign, draft a new flow for a goal, and change one when you describe the change. It shows you the flow before and after and waits for your yes. You can also change a prospecting agent, or add a standing rule like "sign off as Maria", just by saying so.
Agents is open to everyone now. Discovery, Reception, Conversion and your Chief Marketing Agent each start off. Turn one on with a click in your Agents feed, or in Manage, and turn it off the same way. Nothing goes out until you approve it. The weekly brief email and the morning reminder start off too; switch them on in Manage.
A quick reply button in your chat can now open a page of yours in a new tab, such as your donation or menu page. Pick **Open a link** under "When tapped" in **Settings ▸ Communications ▸ Chat** and paste the address. It works on your chat page and your website widget.
From Claude or ChatGPT you can see what your agents found, what's waiting for you, and search for businesses and people to reach. Approving a run or a follow-up email needs its own permission, "Approve things that send email", which stays off unless you tick it. Anything that would cost credits stops and asks you first.
When Claude or ChatGPT is connected to Viva, it talks to the Chief Marketing Agent you named, shown as "Ask" and its name. Ask how marketing is going, what to focus on, or tell it to pause or run an agent, and it answers the way it does in Viva, following the rules you've taught it.
The AI builder in Flow Studio can now build and change branching workflows: "if they have a phone, tag them for a call, otherwise send the follow-up", an A/B test, or an email the AI drafts for you to approve. You review the change on the diagram, with new and changed steps marked, before anything is applied.
A workflow can now start on a schedule instead of waiting for something to happen: every day, every week, or every month, at a time in your own timezone, for everyone with a tag you choose, like your VIPs. Each run sends to up to 500 people, and every email still checks that the person hasn't unsubscribed.
Add Viva as a connector in Claude or ChatGPT with one address, mcp.goviva.ai/mcp, and sign in. You choose what it may do: read, make changes, or approve sending. See and disconnect every connected assistant under Settings, AI assistants.
Open any workflow and switch from Steps to Diagram to see it drawn out, one box per step with arrows between them. Click a box to edit that step, the same as before. Steps is still the default, and your workflows run exactly as they did.
On a workflow's Flow tab you can now give it a goal, like "a booking is made", and anyone part-way through stops getting the rest of it as soon as that happens. You can also choose who can enter again: every time, not while they're already in it, or only once ever. A goal takes effect straight away, including for people already in it.
Viva now adds events every week, and every search you run on Find Events is watched. Each Tuesday you get one summary per search, in the bell and by email, listing the new events in its area, with the ones that match your buyers first. Its link opens the events marked New. Stop watching a search from the bar under it.
Each quick reply button in your chat now has a "When tapped" choice under **Settings ▸ Communications ▸ Chat**: ask the AI as before, start one of your forms right in the chat, or show your open booking times. A booking button checks your availability and brings up the time picker, and a form button asks your questions one by one with no AI in between. It works on your chat page and your website widget.
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