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You own it
Your customers, contacts and conversations belong to you. We never sell them. Download your data or delete your account from Settings at any time, or email [email protected] and we will export or delete everything.
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It never trains AI
Every AI provider we use works under business terms that rule out training on your data, and Viva does not train models on it either. What your agents learn from your edits stays in your account.
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Nothing goes out without your OK
Before an agent emails someone, replies to a review or adds people to your pipeline, it asks you. Your chat and phone assistants answer customers live, using only what you have told them about your business.
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You can see why
Every agent proposal shows why it was made and which facts it used, and you can undo what an agent did.
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People see it only when you need them to
Viva staff open your account only to help you, such as answering a support request. An agency you invite works inside your account. An outside expert sees a draft only when you order an expert review. Our quality team checks a small sample of agent drafts with names and contact details removed.
What we send to AI providers
Only what a task needs. To answer a customer's chat, the AI sees that conversation and your business information. It does not see the rest of your account. Every provider below works under business API terms, never a consumer plan.
Public facts about businesses that we verify, such as a website or an address, can improve Viva's shared business directory. Your customers, contacts and conversations are never shared with other businesses.
Every provider we use
These companies process data for Viva. Last updated October 30, 2026.
| Provider | What it does | What it receives | Trains AI on it | How long it keeps it |
|---|---|---|---|---|
| Cloudflare | Hosting, database, file storage, some AI classification (Workers AI) | Your account data, because Viva runs here | No | While your account is open. Workers AI does not store what it processes |
| Anthropic | Most AI features: chat, drafts, agents | The text a task needs, such as a conversation or a draft | No | Up to 30 days to detect abuse, longer only if flagged |
| OpenAI | Some drafting, backup transcription, checking what ChatGPT says about your business | The text or audio for that task | No | Up to 30 days to detect abuse |
| Google (Gemini API) | Checking what Gemini says about your business, topic ideas | Questions about your business and its public information | No | Up to 55 days to detect abuse |
| Perplexity | Checking what Perplexity says about your business | Questions about your business | No | Not kept |
| Deepgram | Transcribing calls and voice notes, speaking replies | Audio and the text being spoken | No. We opt every request out of its training program | Not kept after the reply |
| Vapi | Your AI phone line | Call audio and transcripts | No | Kept with your call history so you can review calls |
| Twilio | Text messages and phone numbers | Message content and phone numbers | No | Message logs up to 400 days |
| Resend | Sending email | Recipient addresses and email content | No | 30 days |
| Stripe | Payments | Billing details. Card numbers go to Stripe and never to Viva | No | As financial record rules require |
| PostHog | Product analytics | How Viva's own pages are used | No | Per our analytics settings |
| Exa, Serper, Firecrawl | Searching and reading public websites | Search terms and web addresses about businesses. Never your customers or conversations | No customer data sent | Not applicable |
| Prospeo, Hunter, Bouncer, NeverBounce | Finding and checking work emails for prospects you choose | A prospect's name and company, or an email to check | No customer data sent | Not applicable |
Retention is each provider's standard term for our account type. Infrastructure details are on our Security page, and your rights are in our Privacy Policy.
Need a DPA or a security questionnaire?
Email us and we will send our data processing agreement or answer your questionnaire.