Answer · Inbox

Never miss
another customer.

Calls, chats and texts land in one inbox. With Pro, Viva answers in your voice, day or night, and saves each lead's details for you.

Inbox free on Basic · answering on Pro
app.goviva.ai/inbox
Inbox All answered by AI
JD
John DavisChat
Hi, do you have availability this Saturday?
2 min
AI replied
SM
Sarah MillerPhone
Called about pricing for a deep clean
15 min
AI replied
AL
Ana LopezSMS
Can I move my booking to Friday?
2 hr
AI replied
3
channels, one inbox
24/7
answering, with Pro
1
thread per customer
What it does

One inbox. Every channel. All answered.

Chat, phone and text land in one place. With Pro, Viva replies in your voice while the lead is still warm.

Unified Inbox

Chat, phone and SMS in a single view — nothing slips through the cracks.

Every channel, one thread per customer
Filter by channel or status
Full history at a glance
Replies in Your Voice · Pro

Trained on your hours, services, and prices — it answers like you would.

Accurate answers from your knowledge base
Books appointments inside the thread
You choose what it answers and what comes to you
Phone Answering · Pro

Picks up when you can't, takes the message, and books the work.

Answers when you can't, 24/7
Transcribed and summarized for you
Routes urgent calls to you
Lead Capture

Every conversation saves the customer's details, so leads don't slip away.

Name, number, and intent captured
Synced straight to your pipeline
Draft replies ready for you to review and send
How it works

Live in three steps.

1
Connect your channels

Add your chat widget, phone number and SMS — all in a few clicks.

2
Viva learns your business

It trains on your hours, services, and prices so every reply sounds like you.

3
It answers, you stay in control

Customers get replies around the clock. You decide what it handles and what it hands to you.

Never miss another customer.

Inbox free on Basic · answering with Pro ($99/mo)