Everything you need to know about Viva. Can't find an answer? Contact us.
Viva gives local businesses AI agents. The AI Marketer finds prospects, reaches out, follows up and gets you found on AI search. The AI Receptionist answers calls, chats and texts around the clock, so you never miss an opportunity.
Unlike basic chatbots or contact forms, Viva:
When a customer visits your website:
The conversation happens instantly, giving customers the answers they need while you focus on your work.
5 minutes or less.
No training required, no complicated setup, no IT team needed. Viva learns about your business from the info you provide during signup.
It's easy:
The whole process takes about 5 minutes.
They are different names for the same goal: getting your business mentioned, cited and recommended when people ask an AI assistant instead of searching. You will hear it called AEO (answer engine optimization), GEO (generative engine optimization), AI SEO, LLM SEO, LLMO (large language model optimization), AI search optimization and AI visibility. The AI engines in question are ChatGPT, Claude, Gemini, Perplexity, Microsoft Copilot, and Google’s AI Overviews and AI Mode. Whatever it is called, the work is the same: make sure AI can find, trust and quote accurate facts about your business.
Yes, that is part of the AI Marketer's job. Viva checks what ChatGPT, Claude, Perplexity and Google AI say when customers ask for a business like yours, and which competitors they name instead. Then it does the fixes: clear FAQ answers and page details on your website that AI can read, posts for your Google Business Profile, and a steady flow of fresh reviews. No one can promise what an AI engine will say, but these are the signals it draws on.
SEO (search engine optimization) earns you a link in a list of Google results. AEO and GEO earn you a mention inside the answer itself, often with no list to click. Much of the groundwork overlaps: accurate business details, a helpful website and good reviews. AI answers lean harder on direct answers to real questions, structured data, and what other sites and reviews say about you. Viva covers both.
Run Viva's free AI visibility check at goviva.ai/audit. It asks ChatGPT the kind of questions your customers ask, then shows whether you come up, what it says about you and what to fix. It takes about 15 seconds with no signup. Enter a work email at your website's domain to check Claude, Perplexity and Google AI too.
Free to start, then $49 a month for each AI agent you hire. Here's how it works:
Credits power the AI's work — reaching new prospects, research, and extra phone minutes. One credit is $0.50, and you can buy more on any plan, including Basic.
One new customer pays for years of service. See the full pricing page for details.
Viva handles the most common customer questions:
For complex questions or when someone needs human help, Viva captures their info and notifies you to follow up.
Viva works great for any local business with a website:
If you're a solopreneur or small team that wants to serve customers better, Viva is built for you.
Viva is nothing like those old chatbots. It uses advanced AI (Claude) that truly understands questions and provides helpful, natural responses.
You train it with your specific business information, so it gives accurate answers about YOUR services, hours, and pricing — not generic responses.
Customers appreciate getting immediate, helpful answers instead of waiting for a callback or searching through your website.
Here is what we do:
If you're in healthcare or another regulated industry, email [email protected] before you sign up, and we'll tell you plainly what we do and don't cover.
We're here to help you succeed:
For enterprise customers, we offer dedicated account management and priority support.
It's incredibly simple — just copy one line of code and paste it into your website:
</body> tagNo coding skills required. If you can copy and paste, you can add Viva. And if you need help, our support team is here for you.
You can use your own domain (like chat.yourbusiness.com) instead of the default Viva URL. Set up a CNAME record with your DNS provider pointing to ask.goviva.ai:
DNS changes may take up to 48 hours to propagate. Once added, go to Settings > Offsite Chat > Custom URL in your Viva dashboard and submit your custom domain request — we'll verify and activate it.
Viva is a Progressive Web App (PWA), so you can install it on your phone and use it like a native app — no app store required.
Benefits: quick home-screen access, a full-screen experience, push notifications for new leads (when enabled), offline access to cached data, and automatic updates.
Viva partners with Chambers of Commerce to bring AI technology to local businesses at no cost to the chamber.
For Chambers:
For Members:
Learn more on the chambers & nonprofits page.
Chambers using Chambermaster or GrowthZone can easily add Viva's AI Ask Bar and Chat Widget.
<!-- Viva Ask Bar -->
<iframe
src="https://ask.goviva.ai/YOUR-CHAMBER-SLUG"
style="width: 100%; height: 60px; border: none;"
title="Ask about local businesses">
</iframe>Replace YOUR-CHAMBER-SLUG with your chamber's Viva URL slug (e.g. siliconvalley-chamber).
<!-- Viva Chat Widget -->
<script src="https://goviva.ai/widget-v2/loader.js" async></script>
<script>
window.viva = window.viva || function() {
(window.viva.q = window.viva.q || []).push(arguments)
};
viva('init', { businessId: YOUR_BUSINESS_ID });
</script>Replace YOUR_BUSINESS_ID with your chamber's Viva business ID (Settings > Widget Code).
</body>Need help? Email [email protected] with your chamber name.