Frequently asked questions.

Viva is an AI marketing team for local and service businesses. It answers customer questions 24/7, captures leads, gets you found on AI search, and helps visitors find what they need — so you never miss an opportunity.

Unlike basic chatbots or contact forms, Viva:

• Answers instantly, any time of day
• Sounds natural and conversational
• Knows your business, services, hours, and pricing
• Captures leads and sends you notifications
• Starts at $49/month on the Grow plan (free Community tier available)

When a customer visits your website:

• A chat widget appears in the corner of your site, ready to help
• Understands what they need using advanced AI (powered by Claude, the same technology trusted by major companies)
• Responds naturally to questions about your services, hours, pricing, and availability
• Captures leads when visitors want to book, get a quote, or learn more
• Notifies you of new leads via email so you can follow up

The conversation happens instantly, giving customers the answers they need while you focus on your work.

5 minutes or less.

• Sign up and tell us about your business
• Add your services, hours, and common Q&A
• Copy one line of code to your website
• Your AI is live!

No training required, no complicated setup, no IT team needed. Viva learns about your business from the info you provide during signup.

It's easy:

• Step 1: Sign up for a free 14-day trial (no credit card required)
• Step 2: Tell us about your business and services
• Step 3: Add your hours, pricing, and common Q&A
• Step 4: Copy one line of code to your website

The whole process takes about 5 minutes.

$49/month for the Grow plan, which includes:

• AI chat widget for your website
• Unlimited conversations
• Lead capture and notifications
• Custom business training
• Email support

A free Community tier is available for businesses that just want to be listed on their community marketplace. Paid plans include a 14-day free trial with no credit card required.

One new customer pays for years of service. See the full pricing page for Pro ($99/mo) and Enterprise options.

Viva handles the most common customer questions:

• Service inquiries — what you offer, pricing, and availability
• Business information — hours, location, directions, parking
• Booking requests — captures info for appointments or quotes
• Lead capture — gets the visitor's name, email, and what they need
• FAQs — any common questions you train it to answer

For complex questions or when someone needs human help, Viva captures their info and notifies you to follow up.

Viva works great for any local business with a website:

• Healthcare — dental offices, clinics, therapists, chiropractors
• Home Services — HVAC, plumbers, electricians, contractors
• Beauty & Wellness — salons, spas, barbershops, massage therapists
• Professional Services — law firms, accountants, consultants
• Real Estate — agents, property managers, brokers
• Restaurants & Hospitality — reservations, catering inquiries
• Retail — shops, boutiques, specialty stores

If you're a solopreneur or small team that wants to serve customers better, Viva is built for you.

Viva is nothing like those old chatbots. It uses advanced AI (Claude) that truly understands questions and provides helpful, natural responses.

You train it with your specific business information, so it gives accurate answers about YOUR services, hours, and pricing — not generic responses.

Customers appreciate getting immediate, helpful answers instead of waiting for a callback or searching through your website.

Yes, security is our priority.

• All conversations are encrypted in transit and at rest
• We never sell or share your data with third parties
• Chat history is stored securely and you control retention
• You can delete your data at any time
• We're compliant with standard data protection practices

For healthcare and other regulated industries, we can discuss specific compliance requirements.

We're here to help you succeed:

• Email support — [email protected] (response within 24 hours)
• In-app chat — talk to us directly from your dashboard
• Help documentation — step-by-step guides and tutorials
• Onboarding assistance — we'll help you get set up right

For enterprise customers, we offer dedicated account management and priority support.

It's incredibly simple — just copy one line of code and paste it into your website:

• WordPress — add to header or use a plugin
• Squarespace — paste in Code Injection settings
• Wix — add via Custom Code
• Any website — add before the closing </body> tag

No coding skills required. If you can copy and paste, you can add Viva. And if you need help, our support team is here for you.

You can use your own domain (like chat.yourbusiness.com) instead of the default Viva URL. Set up a CNAME record with your DNS provider pointing to ask.goviva.ai:

Cloudflare

• DNS > Records > Add Record — Type: CNAME, Name: chat, Target: ask.goviva.ai
• Set Proxy status to DNS only (gray cloud) — required for SSL to work

GoDaddy

• DNS > Add — Type: CNAME, Host: chat, Points to: ask.goviva.ai, TTL: 1 Hour

Namecheap

• Advanced DNS > Add New Record — Type: CNAME Record, Host: chat, Value: ask.goviva.ai

Other providers

• Add a CNAME record with name chat pointing to ask.goviva.ai

DNS changes may take up to 48 hours to propagate. Once added, go to Settings > Offsite Chat > Custom URL in your Viva dashboard and submit your custom domain request — we'll verify and activate it.

Viva is a Progressive Web App (PWA), so you can install it on your phone and use it like a native app — no app store required.

On Android (Chrome)

• Open Chrome and go to business.goviva.ai, then log in
• Tap the three-dot menu (⋮) > Add to Home screen (or Install app) > Add

On iPhone/iPad (Safari)

• Open Safari (required — not Chrome) and go to business.goviva.ai, then log in
• Tap the Share button > Add to Home Screen > Add

Benefits: quick home-screen access, a full-screen experience, push notifications for new leads (when enabled), offline access to cached data, and automatic updates.

Viva partners with Chambers of Commerce to bring AI technology to local businesses at no cost to the chamber.

For Chambers:

• Offer AI as a member benefit (positions you as innovation leaders)
• Branded member portal with your logo
• Track member adoption and success metrics
• 100% free — no cost or commitment

For Members:

• Exclusive access through their chamber
• Same great product at member-friendly pricing
• Support from both Viva and their chamber

Learn more on the chambers & nonprofits page.

Chambers using Chambermaster or GrowthZone can easily add Viva's AI Ask Bar and Chat Widget.

Option 1: Ask Bar (search widget)

<!-- Viva Ask Bar -->
<iframe
  src="https://ask.goviva.ai/YOUR-CHAMBER-SLUG"
  style="width: 100%; height: 60px; border: none;"
  title="Ask about local businesses">
</iframe>

Replace YOUR-CHAMBER-SLUG with your chamber's Viva URL slug (e.g. siliconvalley-chamber).

Option 2: Chat Widget (floating button)

<!-- Viva Chat Widget -->
<script src="https://goviva.ai/widget-v2/loader.js" async></script>
<script>
  window.viva = window.viva || function() {
    (window.viva.q = window.viva.q || []).push(arguments)
  };
  viva('init', { businessId: YOUR_BUSINESS_ID });
</script>

Replace YOUR_BUSINESS_ID with your chamber's Viva business ID (Settings > Widget Code).

Adding to Chambermaster

• Website > Design > Custom Code (or Website > Pages for a specific page)
• Site-wide chat: add the Chat Widget code to Footer Scripts / before </body>
• Ask Bar on a page: edit the page, add an HTML/Code block, paste the iframe

Adding to GrowthZone

• Setup > Website > Website Settings > Custom Code (or Header/Footer Scripts)
• Site-wide chat: paste the Chat Widget code in Footer Scripts
• Ask Bar on a page: use the Content Editor to add an HTML block with the iframe

Need help? Email [email protected] with your chamber name.